Returns

De Engelse vertaling van deze tekst zou kunnen zijn: “It may happen that you want to return an order. Whatever the reason, you have the right to cancel your order within 14 days of receipt without providing any reason. After cancellation, you have another 14 days to return the product. Once the seal is broken, your order is final and can no longer be returned. You will be credited with the full order amount, including shipping costs. Only the costs for returning the item from your home to the online store are at your own expense. These costs are €6.95 per parcel; please consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product, along with all delivered accessories, and—if reasonably possible—in its original condition and packaging, must be returned to ZOËS. To use this right, you can contact us at info@zoes-cosmetics.com. We will then refund the amount paid for the order within 14 days of your return request, provided the product has already been received in good condition. If the product is damaged or the packaging is more damaged than necessary, we may charge you for the depreciation of the product. Therefore, handle the product with care and ensure that it is well-packaged when returning it.”